Privacy Policy — jaitace
At jaitace, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, how we use and protect that data, who we share it with, and what rights you hold over your own information at all times.
Data We Collect
jaitace collects personal data from you in the course of providing our online casino and sports betting services to players across Bangladesh. We collect only the data that is necessary for a specific, legitimate purpose, and we do not collect data in excess of what is required to deliver a safe, verified, and compliant gaming experience.
The categories of personal data we collect include:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number | KYC verification, age restriction compliance, fraud prevention |
| Contact Data | Bangladeshi mobile number, email address, residential address (district, city) | Account communications, OTP delivery, support correspondence |
| Financial Data | bKash/Nagad/Rocket account number (last 4 digits only), deposit and withdrawal amounts, transaction history | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Security monitoring, fraud detection, service optimisation |
| Gameplay Data | Games played, bet amounts, win/loss records, session duration, bonus usage history | Responsible gaming monitoring, bonus management, regulatory reporting |
| Communication Data | Live chat transcripts, support email exchanges, survey responses | Service quality, dispute resolution, staff training |
We may also collect data indirectly through third-party payment processors (bKash, Nagad, Rocket, Upay) when you initiate a transaction, and through our game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) in respect of gameplay sessions. In these cases, data sharing is governed both by this Policy and by the privacy terms of those respective third parties.
How We Use Your Data
jaitace processes your personal data only where we have a lawful basis for doing so. The primary legal bases on which we rely are: contractual necessity (processing required to deliver the services you have signed up for), legal obligation (processing required to comply with applicable laws including anti-money laundering and age verification requirements), legitimate interests (processing that serves our reasonable business interests without overriding your rights), and consent (where we have specifically asked for and received your agreement to a particular type of processing).
The specific purposes for which we use your personal data are as follows:
- Account creation and management: To register your jaitace account, verify your identity, authenticate your login sessions, and maintain accurate account records.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to reconcile transaction records; and to investigate and resolve payment disputes.
- KYC and regulatory compliance: To verify that you meet our 18+ age requirement, to confirm your identity against government-issued documents, and to satisfy our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
- Responsible gaming: To monitor your gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion requests and deposit limits, and to provide timely intervention where patterns of concern are identified.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of our communications with you for quality assurance purposes.
- Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, match-fixing, money laundering, and other prohibited activities that could harm you, other players, or the integrity of the Platform.
- Service improvement: To analyse aggregated and anonymised usage data to improve the features, performance, and reliability of the jaitace Platform.
- Marketing communications: Where you have provided explicit consent, to send you personalised promotional offers, bonus notifications, and updates about new games or seasonal promotions (such as BPL, Eid, or Pohela Boishakh specials) via SMS or email. You may withdraw this consent at any time by contacting support@jaitace.
Data Sharing & Third Parties
jaitace does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
The categories of third parties with whom we may share your data include:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
- Identity verification partners: We may use third-party KYC verification services to cross-check identity documents against official databases. These services receive only the minimum data required to complete the verification check.
- Game content providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive a unique player session token and gameplay data in order to deliver their game content within the jaitace Platform. They do not receive your full personal profile.
- Regulatory and law enforcement authorities: We may disclose personal data to competent authorities where we are legally required to do so — for example, in the context of AML reporting, fraud investigations, or in response to a valid court order or government directive.
- IT and infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
- Professional advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations and who access data only to the extent required to provide their services to jaitace.
All third-party data processors engaged by jaitace are required to implement appropriate technical and organisational security measures to protect your personal data. We conduct due diligence on data processors before engaging them and review those arrangements periodically.
Data Retention
jaitace retains your personal data for no longer than is necessary for the purpose for which it was collected, subject to any longer retention period required by applicable law or regulation. The following retention schedules apply to the main categories of personal data we hold:
- Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
- KYC verification documents: Retained for a minimum of 5 years following account closure or the date on which the document was submitted, whichever is later.
- Gameplay records: Retained for the duration of your account plus 3 years after account closure, to support responsible gaming reviews and dispute resolution.
- Customer support communications: Retained for 3 years from the date of the last communication, to support quality assurance and dispute resolution.
- Marketing consent records: Retained for 2 years from the date on which consent was given or last renewed, or until you withdraw consent, whichever is earlier.
- Technical and security logs: Retained for up to 12 months on a rolling basis for fraud detection and incident investigation purposes.
When your data is no longer required and no legal retention obligation applies, jaitace securely deletes or anonymises it so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and business improvement purposes.
Data Security Measures
The security of your personal data is a top priority at jaitace. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
Our key security measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and jaitace servers, including login credentials, payment data, and account information.
- Encrypted data storage — sensitive fields including passwords (stored as salted hashes), identity document numbers, and payment account references are encrypted at rest using industry-standard algorithms.
- Two-factor authentication (2FA) via OTP sent to your registered Bangladeshi mobile number, available to all players and strongly recommended.
- Automated intrusion detection systems that monitor for unusual login patterns, suspicious transaction sequences, and known attack signatures in real time.
- Role-based access controls that restrict access to personal data among jaitace staff to only those employees whose job function requires it, enforced through audit-logged administrative systems.
- Regular security reviews including vulnerability assessments and patch management to address emerging threats to our Platform and infrastructure.
- Incident response procedures — in the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jaitace will notify affected players promptly and take immediate remedial action.
Your Privacy Rights
As a registered player on jaitace, you hold meaningful rights over the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our data team at support@jaitace with the subject line "Privacy Rights Request" and your registered account username or mobile number for identification purposes.
Right of Access You may request a copy of the personal data jaitace holds about you, along with information about how it is being used.
Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Right to Restrict Processing You may ask us to suspend the processing of your data while a dispute about its accuracy or lawfulness is being resolved.
Right to Data Portability You may request that we provide your data in a structured, commonly used, machine-readable format so you can transfer it to another service.
Right to Object You have the right to object to our processing of your data for direct marketing purposes. We will stop processing for that purpose immediately upon receiving your objection.
We aim to respond to all valid privacy rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling your request unless the request is manifestly unfounded or excessive.
Contact & Data Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaitace handles your personal data, please get in touch with our data team using the contact details below. We are committed to addressing all data-related queries with transparency and within a reasonable timeframe.
Data Contact: support@jaitace — please use the subject line "Privacy Query" or "Data Rights Request" so your message is routed to the appropriate team member promptly.
Our data team operates during Bangladesh Standard Time (BST, UTC+6) business hours, Monday through Sunday. For urgent account security concerns such as suspected unauthorised access, our live chat support is available 24 hours a day, 7 days a week, in English.
jaitace reviews this Privacy Policy at least annually and following any significant change to our data processing activities, applicable law, or regulatory guidance. When this Policy is updated, the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal data.
This Privacy Policy was last reviewed and updated in January 2026 and applies to all players registered with jaitace as of that date.
256-Bit SSL Encryption
Every page on jaitace — from login to cashier — is secured with bank-grade 256-bit SSL encryption. Your data travels over an encrypted channel at all times, making interception by third parties effectively impossible.
No Data Selling — Ever
jaitace does not sell, rent, or trade your personal information to advertisers or marketing firms. Your data is used solely to deliver, secure, and improve the services you signed up for.
Full KYC Compliance
Our rigorous Know Your Customer process protects the entire player community — not just from fraud, but from underage access. Every account is verified against a government-issued Bangladeshi NID or passport.
Two-Factor Authentication
Add a powerful second layer of protection to your account with OTP-based 2FA sent directly to your registered Bangladeshi mobile number. Enabling 2FA takes under a minute and dramatically reduces account takeover risk.
Transparent Data Retention
We keep your data only for as long as the law requires or the service demands — never indefinitely. Our clear retention schedule means your information is securely deleted once it is no longer needed.
Your Rights, Honoured
Access, correct, export, or delete your data at any time by contacting our team. We respond to all verified privacy rights requests within 30 days — no unnecessary delays, no hidden obstacles.
Questions About Your Privacy?
Our English-speaking support team is available 24/7 to assist with any privacy or data query. You can also explore our full legal documentation, including our Terms & Conditions and Responsible Gaming policy, for a complete picture of how jaitace operates.